- COVID-19 info
INFORMATION on how Paul'sMart Europe is affected by the continued Worldwide COVID-19 Postal status
*Delivery timeframe updates:
Latest Update 9/9/2022:
Shipping is back to normal in most countries. While we do our best to report patterns and accurate shipping estimates, occasionally there are exceptions that are totally out of our control. These delays can be caused by delays in the Worldwide Postal system and the Customs of your country.
All parcels are being sent by Deutsche Post (Warenpost).
We currently estimate approx. 2 weeks to USA and up to 6 weeks to OTHER COUNTRIES out of Europe. Australia still has the longest time frame for shipping, sometimes up to 8-10 weeks.
Please note: Tracking numbers are showing occasional delays. With some parcels we will see tracking results showing delays out of Germany of many days or even longer which will show up on tracking sites as 'preshipment' or even "label created'. Some show a hold up in Frankfurt as the exit location of Germany. Some parcels get 'stuck' in line at your countries customs. Rest assured that the day we hand your parcel to the post office is the day you receive your tracking number. Updated tracking is done by the Worldwide postal service and we have no control of their reporting. From experience, the tracking number WILL update, please keep checking.
As always, we appreciate your patience, continued loyalty to us as these interesting times continue.
We are confident that all parcels arrive.
We will continue to update our website if things change.
More information on delays from the Deutsche Post directly please see this link:
Current information on the coronavirus | Deutsche Post