- Shipping & Returns
Shipping & Returns
WHEN WILL MY ORDER SHIP? WHO SHIPS MY PARCEL?
HOW LONG WILL MY ORDER TAKE TO GET TO ME?
HOW DO I KNOW MY ORDER HAS BEEN RECEIVED?
HAS MY ORDER SHIPPED?
WHERE IS MY TRACKING NUMBER?
What about Customs?
Please see our "Must Read tab please click here: German Apotheke - PaulsMart Europe Must Read!
For the updated COVID-19 information tab please click here: COVID-19 Info (paulsmarteurope.com)
HOW MUCH ARE SHIPPING COSTS?
Shipping charges are in US Dollars. Weights below are calculated by considering the weight of box and packaging materials. For example: Product weight = 400g, Box = 100g. Total 500g=$14.20 shipping. All shipping charges include special packing (handling) and tracking number charges.
Up to 400 Grams US$14.20
up to 800 Grams US$19.55
to 1700 Grams US$35.60
to 4 Kilo US$70.25
to 8 Kilo US$97.25
to 16.0 Kilo US$104.25
to 24 Kilo US$179.25
Customer has the option to purchase insurance (up to a maximum of US $3000) - select at end of shopping cart while completing your order.
If you purchase insurance and package does not arrive within the time frame set by the international postal regulations (8 weeks normally, 12 weeks during COVID-19), an inquiry to the German Post will be made by us.
CAN I RETURN MY PRODUCT?
Because of the nature of the products we sell, shipments from Germany to all countries can not be returned! German customs will refuse the parcel back into the country and will return it to you!
If you are not sure, before you return anything, just write an e-mail to firstname.lastname@example.org.