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Over the Counter Drugs (OTC) | Individuals are permitted to import a single course of treatment or a 90-day supply based on the directions for use, whichever is less, of an Over the Counter Drug. The drug must be for the individual’s own personal use or for the use of a person for whom they are responsible and with whom they are travelling. The drug must be shipped/carried in one of the following:
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Archived updates:
Latest Update 3/23/2021: (applies to orders placed 3/12/21 or later)
SLOWLY things are getting back to normal. While we do our best to report patterns and accurate shipping estimates, occasionally there are exceptions that are totally out of our control. These delays can be caused by delays in the Worldwide Postal system and the Customs of your country.
All parcels are being sent by Deutsche Post (Warenpost).
We currently estimate approx. 3 weeks to USA and CANADA and up to 6 weeks to OTHER COUNTRIES.
Please note: Tracking numbers are currently a bit sporadic. Occasionally we will see tracking results showing delays out of Germany of many days which will show up on tracking sites as 'preshipment' or even "label created'. Rest assured that the day we hand your parcel to the post office is the day you receive your tracking number. The tracking number WILL update.
We are continuing to ride these COVID-19 days with patience as things can change quickly. Please be understanding and patient with us while we ALL get through these times.
We are confident that all parcels arrive.
Latest Update 2/5/2021: (applies to orders placed 1/27/21 or later)
We are seeing that the Worldwide Postal System is getting faster again.
Occasionally there are parcels that are taking longer than the average. We have no control over this...at checkout customer agrees to understand this and the possible longer delays that may occur (totally out of our control) because of unpredictable events with Customs and the Worldwide Postal Service. .
USA- Parcels are still being sent by consolidated shipment to our office in Arizona. We will continue to ship them from Arizona to your address directly within a few days of receiving them. We currently estimate approx. 3 weeks.
CANADA- Parcels are now able to ship directly from Germany to Canada however the Deutsche Post is doing so by SHIP. We currently do not have the exact shipping time frames although we expect them to arrive within 5 weeks. It depends a lot on the customs processing time.
AUSTRALIA- Parcels are now able to ship directly from Germany to Australia however the Deutsche Post is doing so by part AIR, part SHIP. We currently do not have the exact shipping time frames although we expect them to arrive within 5 weeks. It depends a lot on the customs processing time.
OTHER COUNTRIES- During this time other countries sometimes surprise us. Shipping times will be normal for a while and then they will have a delay the next week. We are having to ride this with patience as there is no consistency. Please be understanding and patient with us while we ALL get through these times.
We are confident that all parcels arrive. Because of the nature of our products, there is currently no other option to ship from Germany. Insurance can be purchased at checkout.
We will continue to update our website as things change.
More information on delays from the Deutsche Post directly please see this link:
Current information on the coronavirus | Deutsche Post
Latest Update: 12/25/2020
The holidays have impacted the Worldwide postal service shipping delays greatly.
Between the COVID-19 Worldwide postal service shipping delays (due to opening and closing of countries, shortage of postal workers etc.) and the usual hold ups due to the Holiday season, we are seeing delays to most countries. Current customs processing times are an average of 2-3 weeks. Because of this, countries without any shutdowns or other hold ups are experiencing an average shipping time of 6 weeks or more.
Occasionally there are parcels that are taking longer than the average. We have no control over this...at checkout customer agrees to understand this and the possible longer delays that may occur (totally out of our control) because of unpredictable events with Customs and the Worldwide Postal Service. .
USA- Parcels are still being sent by consolidated shipment to our office in Arizona. We will continue to ship them from Arizona to your address directly within a few days of receiving them. Shipping times have slowed down significantly - we currently estimate up to 8 weeks or more.
CANADA- Parcels are now able to ship directly from Germany to Canada however the Deutsche Post is doing so by SHIP. We currently do not have the exact shipping time frames although we expect them to arrive within 6-8 weeks. It depends a lot on the customs processing time.
AUSTRALIA- Parcels are now able to ship directly from Germany to Australia however the Deutsche Post is doing so by part AIR, part SHIP. We currently do not have the exact shipping time frames although we expect them to arrive within 6-8 weeks. It depends a lot on the customs processing time.
OTHER COUNTRIES- During this time other countries sometimes surprise us. Shipping times will be normal for a while and then they will have a delay the next week. We are having to ride this with patience as there is no consistency. Please be understanding and patient with us while we ALL get through these times.
We are confident that all parcels arrive. Because of the nature of our products, there is currently no other option to ship from Germany. Insurance can be purchased at checkout.
LATEST UPDATE 12/01/2020:
Between the COVID-19 Worldwide postal service shipping delays (due to opening and closing of countries, shortage of postal workers etc.) and the usual hold ups due to the Holiday season, we are seeing delays to most countries. Current customs processing times are an average of 2 weeks. Because of this, countries without any shutdowns or other hold ups are experiencing an average shipping time of 4 weeks or more.
Occasionally there are parcels that are taking longer than the average. We have no control over this...at checkout customer agrees to understand this and the possible longer delays that may occur (totally out of our control) because of unpredictable events with Customs and the Worldwide Postal Service. .
USA- Parcels are still being sent by consolidated shipment to our office in Arizona. We will continue to ship them from Arizona to your address directly within a few days of receiving them. Shipping times have slowed down significantly - we currently estimate up to 6 weeks or more.
CANADA- Parcels are now able to ship directly from Germany to Canada however the Deutsche Post is doing so by SHIP. We currently do not have the exact shipping time frames although we expect them to arrive within 4-6 weeks. It depends a lot on the customs processing time.
AUSTRALIA- Parcels are now able to ship directly from Germany to Australia however the Deutsche Post is doing so by part AIR, part SHIP. We currently do not have the exact shipping time frames although we expect them to arrive within 4-6 weeks. It depends a lot on the customs processing time.
OTHER COUNTRIES- During this time other countries sometimes surprise us. Shipping times will be normal for a while and then they will have a delay the next week. We are having to ride this with patience as there is no consistency. Please be understanding and patient with us while we ALL get through these times.
We are confident that all parcels arrive. Because of the nature of our products, there is currently no other option to ship from Germany. Insurance can be purchased at checkout.
LATEST UPDATE 7/20/20: Shipments are leaving Germany and arriving at many destination countries quickly, however some countries (including but not limited to USA, Canada, Australia) have a current customs processing time of an average of 2 weeks. Because of this, we are experiencing an average shipping time of 4 weeks or more. Occasionally there are parcels that are taking longer than the average. We have no control over this...at checkout customer agrees to understand this and the possible longer delays that may occur (totally out of our control) because of unpredictable events with Customs and the postal service. We will continue to update our website as things change.
Insurance can be purchased at checkout. If your insured parcel is not received after 3 months, you can contact us and we will start the process of submitting a claim. More information below under "Shipping Information".
UPDATE!! 6/1/2020: We are still shipping to many countries worldwide. Currently, shipments are leaving Germany and arriving at those destination countries quickly. However, some countries (including but not limited to USA, Canada, Australia) are experiencing customs processing times of over 5 weeks!!. Because of this we have been forced to temporarily stop shipping to these countries until things get moving again.
Starting June 1st we will TEMPORARILY not be shipping to countries with such delays. You will be notified at checkout if your country is included. Check back soon! We will resume shipping when things with customs get better again. We value our customers and appreciate your understanding!
UPDATE!! 5/3/2020: Shipments are leaving Germany and arriving at the destination countries quickly, however some countries (including but not limited to USA, Canada, Australia) have a current customs processing time of an average of 3-4 weeks. Because of this, these countries can have an estimated shipping time frame of up to 6-8 weeks.
UPDATE!! 4/16/2020: Unfortunately, you currently MUST assume a standard delivery time (order shipment to delivery) of approx. 4 weeks (can become longer dependent on the Worldwide Postal System)